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Return & Refund Policy

Any claims for misprinted/damaged/defective items must be submitted within 20 days. Please send us a short description of the error, pictures, and order number, after receiving the order. Send it to email@shairshah.com. If 20 days have gone by since your product(s) were delivered, unfortunately, we can’t offer you a refund.

To be eligible for a refund, your item must be unused and in the same condition that you received it.

To complete your refund, we require a receipt or proof of purchase.

Returned by Customer 

It is advised for you to contact us before returning any products. We do not refund orders for colors, sizes, and other variations. We have well-defined product variation, sizes, colors, etc. It is best to advise that customers must be careful before placing orders.

If you are shipping an item over $75, you should consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.

The product must be unused, unworn, unwashed, and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you. The product must include the original tags, freebies, and accessories.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 1 to 30 days (approximately)

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@shairshah.com.

Exchanges
We currently do not offer exchanges.

Note: It is important to print out and paste the return reason on your return parcel to avoid any inconvenience/delay in the process of your return.

When we receive a returned shipment, an automated email notification will be sent to you.

Any other questions?

Get in touch with us – email@shairshah.com