When will I receive my order?
We take 2-15 business days to process your order + selected shipping method on top of that.
I have a problem with my order – what do I do?
Please send us a short description of the error, pictures, and order number within 30 days after receiving the order. Send it to email@example.com
Please note that: In some cases, there’s no need to return damaged products – simply send us a few photos.
Do you accept returns?
We do not accept returns. Please check in with the size guide available in the product description to make sure you order the correct size.
If the received product is damaged – send us a short description of the error, pictures, and order number within 20 days after receiving the order. Send it to firstname.lastname@example.org
Can I cancel my order? / Can I make changes to the order?
All orders are final – we cannot cancel orders once they have started production. Please get in touch with email@example.com ASAP to see if it is possible to cancel the order.
What do I need to know about ordering internationally?
Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. The end recipient is responsible for these fees.
We highly recommend including your phone number in the order when ordering internationally – this will minimize the risk of an order being lost in transit and make delivery of the order smoother.
It’s past the estimated delivery date and I haven’t received my order yet.
Please check in with your local post office – in most cases, it is the best way to locate the shipment. If you are not able to locate your shipment this way, please send us an email with your order number and the correct delivery address – we’ll help.
Make sure you report the problem within 20 days, after the estimated delivery time – If reported outside the time frame, unfortunately, we will not be able to help with locating the order.
Get in touch with us – firstname.lastname@example.org
Order is marked as delivered – but not there.
In the rare cases that a shipment is marked as delivered by the courier, but the recipient has yet to receive it – we would not cover the cost of the order. Again, this only applies if the tracking details state that a delivery was made to the recipient’s address.
Which forms of payment can I use?
We accept payment by credit card (VISA / MasterCard / AMERICAN EXPRESS / JCB / Diner’s Club International), by debit card (VISA, Carte Bleue, Carte Bancaire), and by PayPal.
How secure is shopping? Is my data protected?
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card, or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.
What if I don’t have a Paypal Account?
Don’t worry as you do not need to own a PayPal account to pay: you may enter your credit card’s data directly at PayPal and complete your payment. You don’t need to register a PayPal account either. 1) MAKE SURE THE “PAY WITH DEBIT OR CREDIT CARD” OPTION IS SELECTED
TROUBLESHOOTING PAYPAL PAYMENTS
Depending on a number of factors you could run into problems when paying at PayPal. Some common issues are:
1) I am not getting redirected to PayPal at all.
Your browser’s PayPal cookies might be messed up; you may try deleting your cookies to fix this <- Please Try This Step Very Important
2) PayPal is not accepting my credit card
Please double-check the data you entered on PayPal’s form. If everything is correct, chances are that you actually do own a PayPal account and that your credit card is associated with that PayPal account. If this is the case, then you will only be able to pay with that card by logging into your PayPal account. If this is too much trouble, then just try paying with a different credit card.
3) I can’t find a “Pay with Debit or Credit Card?” option
Unfortunately, PayPal does not allow direct credit card payments in all cases. Sometimes it is because of your location, or sometimes PayPal might believe by checking your browser’s cookies that you actually own a PayPal account. You might try deleting your cookies to get around this