Please send us a short description of the error, pictures, and order number within 30 days after receiving the order. Send it to firstname.lastname@example.org
Please note that: In some cases, there’s no need to return damaged products – simply send us a few photos.
We do not accept returns. Please check in with the size guide available in the product description to make sure you order correct size.
If the received product is damaged – send us a short description of the error, pictures, and order number within 20 days after receiving the order. Send it to email@example.com
Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. The end recipient is responsible for these fees.
We highly recommend including your phone number in the order when ordering internationally – this will minimize the risk of an order being lost in transit and make delivery of the order smoother.
Please check in with your local post office – in most cases, it is the best way to locate the shipment. If you are not able to locate your shipment this way, please send us an email with your order number and a correct delivery address – we’ll help.
Make sure you report the problem within 20 days, after estimated delivery time – If reported outside the time frame, unfortunately, we will not be able to help with locating the order.
Get in touch with us – firstname.lastname@example.org
Order is marked as delivered – but not there.
In the rare cases that a shipment is marked as delivered by the courier, but the recipient has yet to receive it – we would not cover the cost of the order. Again, this only applies if the tracking details state that a delivery was made to the recipient’s address.